This document is a computer-generated electronic record, published in accordance with the provisions of the Information Technology Act, 2000, as amended from time to time, and does not require any physical or digital signatures.
1. Introduction
This is an agreement between You or The Entity you represent (hereinafter “you”, “your”, "client", "customer" or "visitor") and Atern Goods (hereinafter “we”, “our”, “us” or “Atern Goods”). We, as a registered Commercial Establishment (Reg. No. BK02422N2024001255) in Bankura, West Bengal, under the West Bengal Shops and Establishments Act, 1963, and a Micro Enterprise registered under the Ministry of MSME (UDYAM-WB-02-0024448), provide various artisanal services and handmade goods. By using any of our offered services or products, you agree to these terms as mentioned in this Terms and Conditions ("Terms and Conditions", "Terms" or "Global Terms"). We reserve the right to amend, withdraw or change any terms without notice. The updated Terms shall take effect immediately upon publishing.
2. Binding Terms
The terms mentioned in these Terms and Conditions are set in accordance with the laws and regulations of India. Your usage of our services and goods is subject to the laws of India and any dispute arising out of such use shall be subject to the exclusive jurisdiction of the courts of Bankura, West Bengal. Additionally, by completing a purchase from us, you agree that:
2.1. You understand our offering before making a commitment to buy it;
2.2. You understand that no two products of the same item will be 100% similar (including but not limited to dimensions, weight, materials, exactness) since they are all made by human hands;
2.3. You acknowledge that the images of the products shared with you are for illustrative purposes only; despite our best efforts, we can not guarantee the exactness since your devices' displays might render the colours differently;
2.4. You acknowledge that the dimensions and weights of the products are the nearest approximate values;
2.5. You acknowledge that there is no warranty or guarantee offered on our products by us;
2.6. You will NOT resell the items.
3. Our Rights
3.1. We reserve the right to update/change the details of our offerings without prior notice;
3.2. We may update/change the pricing of the goods and services offered by us;
3.3. We may cancel an order if any kind of wrong information is provided to us, or in case of stock unavailability, or due to some other technical issues, or in case of malpractice, or in case something is harmful to us; if done so, in any case, you will be informed and the payment will be refunded;
3.4. We reserve the right to all the images, photographs, artworks, logos, unique designs and concepts shared with you or visible on our web pages, and social media pages.
4. Your Rights
4.1. You reserve the full right to access, modify or delete the information that you have voluntarily provided us in accordance with our Privacy Policy;
4.2. You may cancel an order placed by you by contacting us as per the Cancellation Policy;
4.3. You reserve the right to withdraw your consent anytime. If you do not agree with any of our terms as mentioned in these Terms and Conditions, please contact us here: legal@aterngoods.com.
5. Privacy
By using our website and services, you agree to our Privacy Policy, which dictates how we collect, process and handle your information.
6. Order Policies
By making a purchase, you agree to our Order Policies, which define pricing, shipping, cancellation, return and refund policies.
7. Shipping Liability for Watches
7.1. Before shipping any watch to us, you shall declare in writing the full retail value of the watch i.e. the “Declared Value”.
7.2. You are solely responsible for arranging and paying for “all-risk” transit insurance covering loss, theft or damage to the watch for both inbound and outbound shipments. All risks of loss or damage—whether occurring during pickup, transit, handling, storage, or delivery—are borne exclusively by you.
7.3. You acknowledge and agree that we disclaim all liability for any loss, theft or damage to the watch in our custody or in transit. Under no circumstances will Atern Goods be responsible for any such loss, and your sole remedy shall be directly against the insurer.
7.4. You agree to indemnify, defend and hold harmless Atern Goods and our owners, employees and agents from and against any and all claims, liabilities, losses, costs or expenses (including legal fees) arising from or relating to loss, theft or damage to the watch.
7.5. We shall not be responsible for delays, loss or damage caused by third-party carriers, customs authorities, acts of God, or other events beyond our reasonable control.
7.6. In no event shall Atern Goods be liable for any indirect, incidental, special or consequential damages, including loss of profits or loss of use.
8. Violation & Termination
Under any circumstances, if you are found to be violating our Terms and Conditions or any of our policies, we reserve the right to terminate your access to our services and block future access.
9. Disclaimers
9.1. We disclaim all liabilities and take no responsibilities for the contents that may be posted on any or all third-party websites by the users of such websites in their personal capacity as well as for the contents or comments that may be posted by such users in their personal capacity on any webpages of Atern Goods on any social media platforms.
9.2. Products listed on our social media pages are for marketing and promotional purposes only; we finalise a sale only via interaction, viz., chat or call. Since these platforms have their own rules and policies about those listings, all product details, including but not limited to pricing, availability and policies conveyed by us are considered to be final, which may differ from those shown on social media pages.
9.3. Our website may contain names and logos of various third-party sites; we do not claim any ownership of those same names and logos, regardless of the trademark symbols attached to or not, they are always properties of their respective owners and companies.
9.4. We never ask you to share your confidential information like website passwords, OTP, card numbers, card expiry dates, CVV, etc. Please avoid anyone asking for such information who claims to be us, you will be solely liable for any kind of damage or misuse of information under such events.
If you have any questions or comments regarding our Terms and Conditions, please drop an email at legal@aterngoods.com.