1. Introduction
At Atern Goods (“we”, “our” or “us”), we value the online privacy of our customers and viewers. Any information you provide us will be handled in accordance with this Privacy Policy (“Privacy Policy”). This Privacy Policy applies to customers who reach out to us via WhatsApp or other social media channels and website (aterngoods.com) visitors (collectively, “customers”, “clients”, "users”, “you”, “your” or “yourselves”) who use any our services, for example, website pages, emails, forms (collectively, “services”). Please read carefully.
2. What type of information do we gather?
We receive, collect and store the following “Personal Information” that you give us via various forms or through some interaction with us:
• Name
• Email Address
• Phone Number
• Postal Address
• Age Band
We also gather Non-Personal Information, from visitors using Google Analytics 4 implemented in our website and other services, such as:
• Type of device (viz. mobile, desktop), operating system (viz. Android, Linux), browser (viz. Chrome) users are using to visit the Website
• Average time users stay on the website and date and time of the visits
• The pages users visit and the links users click on
• The approximate geographical location of users
3. What do we do with the information?
We use all the gathered Personal Information and Non-Personal Information for the following purposes:
• To provide and operate our services;
• To fulfil and manage your orders and order-related queries;
• To respond to your other queries, concerns and requests and to address them;
• To provide you, customers, assistance and technical support, only upon your request(s);
• To further improve our products and services based on your experiences;
• To contact you with general or personalised promotional and/or marketing services, viz. new products, special offers, surveys, feedback or other information we believe may be of interest;
• To notify you regarding any major changes in our services and/or policies;
• To create aggregated statistical data for internal record-keeping; and
• To comply with any applicable laws and regulations.
4. How do we store and handle your information?
We do NOT disclose, share or sell your Personal Information in any possible way unless mentioned in this Privacy Policy. And we stand by our words.
We rely on third-party services to run our business. Some of your Personal Information will be stored and shared with those services for purposes as specified in point no. 3 only. Privacy policies of such third-party services including, but not limited to, Zoho, Tally.so, Razorpay, Shiprocket, Google, and Meta can be found on their respective web pages.
We keep your information confidential with our best efforts and to the maximum possible extent unless law and enforcement demand something.
5. Do we gather your payment information?
Users’ payment information is another part we are very serious about. That is why we have chosen India's leading payment gateway provider Razorpay as our payment solution provider. We do not collect any of your payment information, all monetary transactions and processing are done through the Razorpay-provided payment gateway.
For the occasional manual payments, we share our bank-provided QR codes or our bank account details. We never ask for your bank details, OTP, CVV or any similar sensitive information.
6. What about Privacy Policy updates?
We may amend or update this Privacy Policy at any given time if required, without notice. If done so, we will also update the date above. Changes will take effect immediately upon their posting on this page. Your continued use of the Website or our services will imply your unconditional acceptance of the modified Privacy Policy. We may notify you about significant or material changes to this Privacy Policy using a notice on our website or by sending you a notice via your e-mail address.
7. What are your rights about your Personal Information?
We respect your privacy and thus we agree that you have the right to access, modify or delete your Personal Information that you have voluntarily given us. If you do not agree with any terms in our Privacy Policy, you may discontinue the use of our website and services; you have the right to withdraw your consent at any time.
8. Do you have any questions about our Privacy Policy?
If you have any questions about this Privacy Policy or wish to exercise any of your rights as described in point no. 7 of this Privacy Policy, please drop an email at legal@aterngoods.com.